Consumer Rights- An engineers guide to the 2015 changes
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2015’s Consumer Rights Act came into play on the 1st of October and affects the selling, terms and conditions, and supply of products and services, all of which are central to the heating and hot water industry.
The new Act streamlined complicated law from eight pieces of legislation into one place, to make consumers better informed and protected when buying goods and services. There has been a large media campaign to ensure that consumers know their rights, but it’s just as important for business owners and independent installers to understand how the changes affect them and their responsibilities to consumers.
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